Casework

The Monitoring Group’s casework department provides ongoing advice and assistance to over 300 clients at any one time. We operate a client-led approach to our casework service working in partnership with our clients. The overwhelming demand for our casework services is due to our commitment to standards of practice and our problem-solving approach to cases.

Racial harassment and policing remain the largest area of our casework. Other areas we cover are suspicious deaths, inquests and domestic violence. We aim to deliver a good quality service to our clients, ensuring that we meet strict casework service standards. Our casework approach is unique in that:

• we enter into a genuine partnership with our clients and encourage their partnership in solving the problem;
• we actively undertake thorough investigations as part of our casework, which includes locating and interviewing witnesses, developing area profiles and door-to-door knocking exercises to gain evidence;
• we are an advocacy agency that makes representations wherever necessary;
• we will complement our casework, if the client wishes, with media activities and campaigns to riase the public awareness of cases.

Quality matters

We believe that people who seek our assistance are entitled to the best services we can provide within the resources we have. TMG publishes clear service standards that provide details on our service standards.

Our casework quality is equivalent to the franchise standards adhered by solicitors. These include client care practices, continuous support to victims, the use of experts and use of legislation to remedy the growing problem of racial harassment and deaths in custody. Our caseworkers also deal with a network of solicitors and liaise with statutory agencies.